Support

Something not working, or a question about the app? Write to us. A person reads every message.

It helps to say which iPhone or iPad you have, which version of iOS, and what you were doing when it happened. Please leave out anything private, and please don't send us a scan of a private document.

Scanning

It isn't taking the page by itself.

Keep the whole page in view and hold still for a moment. More light helps, and so does a clean lens. A page on a dark table is easier to find than a white page on a white desk. The app shows a short line on screen when it needs something from you. The shutter always works, whatever the app is doing.

I want to take every picture myself.

Tap the words "Auto Capture" under the shutter to turn auto-capture off. They change to "Manual". Tap them again to turn it back on. You can also change this in Settings.

The edges are wrong.

In the review, tap Crop and drag the four corners. A magnifier follows your finger. Tap Auto to go back to the corners the app found. Corners you set stay where you put them.

The colors look wrong.

In the review, tap Look and choose Auto, B&W, Gray or Color. Original shows the page without any cleaning.

Your files

Where are my scans?

In the Files app, in the PaperDude folder in iCloud Drive, or under On My iPhone or On My iPad if you keep them on the device. Documents in the app shows them too, and the line at the top of it says which, and changes it.

Before you delete the app.

Scans in iCloud Drive stay there. Deleting the app deletes anything kept only on the device, so move what you want to keep to another place in Files first, or share it to yourself.